Pennsylvania Self Storage Association, Inc.
Code of Ethics

This Code of Ethics establishes and promotes the highest standards of professional service and ethical business conduct among the members of the Association in all their dealings with their self service storage customers, their colleagues in the Industry and the general public.

ARTICLE I
A member shall deal fairly and honestly with all of his/her customers and treat them with professionalism and courtesy.

ARTICLE II
A member shall operate his/her self-storage business within accepted principles of professional business conduct and in compliance with the laws of the State of Pennsylvania.

ARTICLE III
A member and all of the member’s employees shall conduct his/her professional life in accordance with the interests of the improvement of the Association and the Industry at large.

ARTICLE IV
A member shall not engage in any practice which tends to compromise the integrity of the Association or the self service storage industry or is in violation of any process of government.

ARTICLE V
A member shall carry out the spirit as well as the letter of his/her written Occupancy Agreement which is provided to all customers in the process of renting self storage space.

ARTICLE VI
A member shall not intentionally communicate false or misleading information and shall adhere strictly to truth in advertising and marketing his/her self-storage property.

ARTICLE VII
A member shall not intentionally injure the professional reputation or business of another member or competitor.

ARTICLE VIII
A member shall treat his/her employees as professionals and compensate them fairly for his/her labor and seek to enlist the employee’s best efforts in service to all customers.

ARTICLE IX
A member pledges to adhere to these Articles of the Code of Ethics and proudly display the same to customers and employees as a testament of his/her commitment to these principles.

Any member or customer who believes that he/she has not been treated in accordance with this Code may register a formal complaint with the Pennsylvania Self Storage Association at 908 N. Second Street, Harrisburg, PA 17102 (Tel.: 800-599-8816, Fax: 717-236-2046, and Email: info@paselfstorage.org).

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